Stop starting
from scratch.
Collect the model, symptom, and missing evidence before escalation. Let specialists pick up the case without repeating the intake.
AI-assisted dealer support
Built for manufacturers & distributors
Less back-and-forth.More forward.
Turn scattered dealer questions into review-ready cases.
Less chasing for details. More time for your experts.
THE WORK DOESN’T STOP AT THE SALE.NEITHER SHOULD SUPPORT.
Made to keep
good work moving.
good work moving.
THE FIELDRELAY APPROACH
The context.
The source.
The next step.
A better handoff starts
with the right information.
01 / A CLEARER WAY THROUGH
Your dealers need answers.
Your experts need context.
Model numbers in one email. A photo in another. A policy buried in a PDF.
A Fieldrelay pilot brings the pieces together around one support workflow, so the next conversation starts further ahead.
Stop starting
Make the answer
easier to check.
Keep approved references and document versions beside the answer. Surface conflicting policies for review, instead of guessing.
Keep the final call
with your team.
Prepare the evidence for your team. Warranty coverage, compatibility, pricing, and safety stay with authorized people.
02 / FROM QUESTION TO NEXT STEP
Fewer loose ends.
More to work with.
Explore three ways a dealer request
can become a better case.
THE QUESTION
This machine stopped working.
Is it still covered?
WHAT’S STILL MISSING
From an open question The model. The install date.
The registration evidence.
A MORE USEFUL HANDOFFFor human review
A warranty case.
With the gaps in view.
01Equipment identityModel + serial collected
02Eligibility evidenceInstall date + registration
03Approved policySource + open questions
Your warranty team reviews the case.
Fieldrelay does not approve coverage.
Illustrative examples, not live AI or connected manufacturer systems.
Try the guided HVAC example Sign-in required03 / DIFFERENT PRODUCTS. FAMILIAR FRICTION.
Your products.
Your kind of support.
Start with one product family.
Design around the questions your dealers actually ask.
FOR EXAMPLE / COMMERCIAL EQUIPMENT“The espresso machine is losing pressure.
“The espresso machine is losing pressure.
What does support need?”
Capture the model, symptom, and service history. Gather the relevant evidence for the authorized service team, without suggesting an unsafe repair.
START SMALL. MAKE IT USEFUL.
One workflow.
A better way
forward.
Bring one product family and a recurring support problem. Together, we’ll set the sources, boundaries, and measures for a useful pilot.
01
Choose the friction.
Pick a recurring question or an incomplete handoff.
02
Set the boundaries.
Agree on sources, access, escalation, and decision rights.
03
Review the work.
Check case completeness, source quality, and escalation decisions with your team before expanding.
A FEW THINGS, CLEARLY.
Good questions.
What exactly are we piloting?+
A focused AI-assisted intake and knowledge workflow for one product family. The goal is to gather relevant details, reference approved sources, and prepare cases for your support team. The working scope and evaluation criteria are agreed before implementation.
Does Fieldrelay replace our support team?+
No. It is designed to improve the information that reaches your specialists. Your people keep responsibility for exceptions, safety-critical guidance, warranty decisions, pricing, and commitments.
Can it approve a claim, send a quote, or order a part?+
Not in these examples. Fieldrelay prepares the case for an authorized reviewer. Quotes, coverage approvals, orders, compatibility decisions, and other production actions require separately agreed permissions and controls.
What data and systems do we need?+
Start with approved documentation and representative, anonymized cases. Access, retention, system connections, and security requirements are agreed before implementation. This site does not access your dealer portal, inventory, or help desk.
What happens when the source is unclear?+
The uncertainty stays visible. Conflicting policies, missing evidence, and safety concerns should be routed to the right specialist, rather than turned into an unsupported answer.
FOR THE PEOPLE BEHIND THE PRODUCTS.
Keep good
work moving.
Better context. Better handoffs.
A clearer next step.